According to Noriaki Kano's Classification of Customer Needs, _____ New

question 47

Multiple Choice

According to Noriaki Kano's classification of customer needs, _____ new or innovative features that customers do not expect in a product or service.

• A) satisfiers
• B) delighters
• C) dissatisfiers
• D) essentials

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Definitions:

Eye Contact

The act of looking directly into another person's eyes, often used as a nonverbal communication tool.

Ineffective Nonverbal Behavior

Refers to nonverbal cues and gestures that fail to convey the intended message or produce the desired effect in communication.

Furniture

Movable objects intended to support various human activities such as seating, eating, and sleeping, as well as to hold objects at a convenient height for work.

Regular Eye Contact

Regular eye contact is maintaining visual connection with another person during communication, which can convey confidence, sincerity, and engagement.