According to Crosby's Absolutes of Quality Management, Quality Means Conformance

question 72

True/False

According to Crosby's Absolutes of Quality Management, quality means conformance to requirements, not elegance.

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Definitions:

Reinforcement Contingencies

Conditions in which the delivery of rewards or punishments are contingent upon a specific behavior, used to increase or decrease the likelihood of that behavior's occurrence.

Shaping

A method of teaching new behaviors by successively reinforcing behaviors that approximate the target behavior.

Higher-Order Conditioning

A type of learning where a new stimulus becomes associated with an already conditioned stimulus, resulting in the same conditioned response.

Spontaneous Recovery

Following a period without exposure to the conditioned stimulus, a conditioned response that had previously disappeared resurfaces.