Juran and Deming Would Argue That It Is Pointless to Exhort

question 36

Multiple Choice

Juran and Deming would argue that it is pointless to exhort a line worker to produce perfection, because:

• A) workers are not motivated to improve unless a financial incentive is offered.
• B) the overwhelming majority of imperfections are due to poorly designed manufacturing systems.
• C) it is the supervisor's responsibility to ensure quality through effective quality control.
• D) management systems that are unsupportive of quality initiatives should be reengineered in advance.

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Definitions:

Heritability Estimates

Statistical measurements that indicate how much of a trait's variation in a population is due to genetic factors.

Nature And Nurture

The interplay between genetic inheritance (nature) and environmental influences (nurture) in shaping an individual's characteristics and behavior.

Psychoanalytic Approach

A theory and therapeutic methodology developed by Sigmund Freud focusing on unconscious motivations and conflicts as the basis for understanding human behavior and psychological disorders.

Behavioural Approach

A psychological perspective emphasizing the study of observable behavior and the effects of learning and environment on actions.