With Reference to the Factors Related to the Baldrige Award

question 2

Multiple Choice

With reference to the factors related to the Baldrige Award evaluation process, _____ refers to refining the approach through cycles of evaluation and improvement, encouraging breakthrough change to the approach through innovation, and sharing refinements and innovations with other relevant work units and processes in the organization.

• A) process variance
• B) learning
• C) fluctuation
• D) integrating

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Definitions:

Friendship Groups

Informal social networks of individuals who share personal bonds and choose to interact based on common interests or affiliations.

Support Groups

Organizations or gatherings designed to provide emotional assistance, advice, and a sense of community among individuals facing similar issues or challenges.

Functional Teams

Groups within an organization structured around particular activities, tasks, or domains such as marketing, finance, or human resources.

Self-Managing Groups

Teams that operate without a direct supervisor and are responsible for their own governance and work processes.