In Applying QFD, It Is Important to Convert the Customer's

question 18

True/False

In applying QFD, it is important to convert the customer's words into technical terminology so as not to have customer needs misinterpreted by designers and engineers.

---

Definitions:

Serratus Anterior

A muscle located on the side of the chest, playing a significant role in the movement of the shoulder blade.

Pectoralis Major

A large muscle in the upper chest that helps with the movement of the shoulder and arm.

Rectus Abdominis

The rectus abdominis is a long muscle that runs vertically on each side of the anterior wall of the human abdomen, primarily responsible for flexing the lumbar spine and helping to compress abdominal contents.

Tongue

A muscular organ in the mouth of most vertebrates that manipulates food for mastication and is used in the act of swallowing.