In Poka-Yoke, Customer Errors in Preparation Arise When Customers Fail

question 15

True/False

In poka-yoke, customer errors in preparation arise when customers fail to remember steps in the process or to follow instructions.

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Definitions:

Doorbusters

Special promotions offered by retailers to entice customers into stores, often involving highly discounted items available in limited quantities.

Black Friday

An annual shopping event the day after Thanksgiving in the United States, known for significant sales and discounts by retailers.

Consumer Decision Process

The stages a consumer goes through before, during, and after purchasing a product, including problem recognition, information search, evaluation of alternatives, purchase decision, and post-purchase behavior.

Customer Complaint Services

Services offered by businesses to address and resolve complaints and issues raised by customers.