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Juran and Deming stated that the majority of quality problems are customer-controllable.
Antisocial Personality Disorder
A mental disorder characterized by a long-term pattern of disregard for, or violation of, the rights of others.
Psychopath
An individual with a personality disorder characterized by persistent antisocial behavior, impaired empathy, and remorse, often leading to criminal acts.
Mentally Ill
Having a condition that affects a person's thinking, feeling or mood, significantly impacting daily functioning.
Abnormal Condition
A state where there is a deviation from the normal or healthy condition.
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