With Respect to the Key Dimensions of Service Quality, _____

question 3

Multiple Choice

With respect to the key dimensions of service quality, _____ refer(s) to the knowledge and courtesy of employees, and their ability to convey trust and confidence.

• A) tangibles
• B) responsiveness
• C) assurance
• D) empathy

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Definitions:

Community Nursing Practice

A branch of nursing dedicated to providing health care and preventive services to individuals and groups in the community setting outside of the traditional hospital environment.

Parse's Theory

A nursing theory that emphasizes the human-universe-health relationship and the individual's choice and responsibility in health care.

Mobilizing Transcendence

The act of engaging with or using spiritual, religious, or philosophical beliefs to overcome challenges and find deeper meaning in life.

Illuminating Meaning

The process of making something clearer or more understandable, often by explaining or providing context.