With Respect to the Key Dimensions of Service Quality, _____

question 18

Multiple Choice

With respect to the key dimensions of service quality, _____ refer(s) to the willingness to help customers and provide prompt service.

• A) reliability
• B) empathy
• C) tangibles
• D) responsiveness

Understand the functions involved in human resources management including testing and selection.

Distinguish between job descriptions, specifications, analysis, and other job-related documentation.

Understand the significance and methods of employee training and development.

Recognize the benefits of internal over external recruitment.

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Definitions:

Hereditary Influence

The impact on an individual's traits and characteristics that are passed down from parents to their offspring through genes.

Past Relationships

Refers to previous associations or connections with other individuals, often romantic, that have ended.

Inadequate Theory

A theory that lacks sufficient evidence, detail, or scope to fully explain a phenomenon or solve a problem.

Narcissist

An individual with an inflated sense of their own importance and a deep need for excessive attention and admiration.