With Respect to the Key Dimensions of Service Quality, Promptly

question 4

Multiple Choice

With respect to the key dimensions of service quality, promptly crediting returned merchandise and rapidly replacing defective products is an example of _____.

• A) tangibles
• B) empathy
• C) responsiveness
• D) aesthetics

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Definitions:

Inflation Rate

The increase pace in the cost of living, as reflected in goods and services prices, leading to reduced money value.

Consumer Price Index

A measure assessing the average change over time in the prices paid by urban consumers for a market basket of consumer goods and services.

GDP Deflator

The GDP deflator is a measure of the level of prices of all new, domestically produced, final goods and services in an economy, used to convert nominal GDP into real GDP.

Basket of Goods

A basket of goods is a fixed set of consumer products and services valued on a regular basis for calculating inflation or cost of living adjustments.