With Respect to Customer Satisfaction Attributes, _____ Is a Product

question 41

Multiple Choice

With respect to customer satisfaction attributes, _____ is a product attribute.

• A) price
• B) usability
• C) exception handling
• D) on-time delivery

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Definitions:

Maslow's Theory

A psychological theory proposed by Abraham Maslow, which suggests that humans are motivated by a hierarchy of needs, starting from basic physical requirements to higher psychological needs, leading to self-actualization.

Achievement Needs

The drive or desire within an individual to accomplish goals and excel, often linked to motivation theory.

Reinforcement Theory

Explains human behavior in terms of repetition. Behavior that is rewarded enough times will be repeated, where behavior that repeatedly receives no reward will probably discontinue.

Goal Setting

The process of identifying something that you want to accomplish and establishing measurable objectives and timeframes.