_____ Is the First Category in the Baldrige Award and Is

question 76

Multiple Choice

_____ is the first category in the Baldrige Award and is recognized as the "driver" of performance excellence.

• A) Operations focus
• B) Leadership
• C) Measurement analysis
• D) Knowledge Management

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Definitions:

Overhead Allocation Base

A measure or factor used to distribute overhead costs to products or services, such as machine hours or labor costs.

Machine Hours

A metric used in manufacturing to allocate costs based on the number of hours a machine is operated.

Indirect Labor

Labor costs of employees who do not directly work on a product, but whose services are necessary for the manufacturing process.

Factory Utilities

Expenses incurred for the utilities used in the manufacturing plant, such as electricity, gas, and water.