The Managing Director of an Organization Addresses Two Sales Teams

question 7

Multiple Choice

The managing director of an organization addresses two sales teams, A and B, who are in charge of different products. While communicating a critical strategic decision of the company, members of team A had a pre-existing idea, while members of team B appeared clueless. In this context, which of the following statements is most likely to be true?

• A) A represents the out-group and B represents the in-group of the company.
• B) The team leader of A practices debasement, while the team leader of B does not.
• C) The team leader of A practices open-book management, while the team leader of B does not.
• D) A consists of a batch of new trainees, while B consists of a batch of experienced employees.

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Definitions:

Critical Incidents

Significant events or situations that have a profound impact on an operation or system, often necessitating immediate response.

Behaviourally Anchored Rating Scale

A performance appraisal method that uses specific descriptions of behaviors to rate various levels of performance.

Behaviour Observation Scale

A tool used in performance management to rate an individual's behavior in a specific context or situation.

Performance Standards

Specific criteria used to measure the efficiency, effectiveness, and quality of an employee's work or an organization’s outputs.