Call Center Manager Charlie Has a Strong Performance Orientation Value

question 59

Multiple Choice

Call center manager Charlie has a strong performance orientation value. He is most likely to:

• A) be quite confrontational when a customer is unrealistic.
• B) treat men and women workers at the call center differently.
• C) encourage high standards of excellence at the call center.
• D) set high work standards for himself and low standards for others.

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Definitions:

Thrust Faulting

A geological fault in which the upper block, above the fault plane, moves up and over the lower block, commonly found in mountain ranges.

Accretionary Prism

A geological structure formed by the accumulation of sediments and rock fragments at a convergent tectonic plate boundary.

Subduction Zone

A region of the Earth's crust where tectonic plates converge, and one plate moves under another, leading to volcanic activity.

Thrusting

A geological process where one part of the Earth's crust is pushed up over another at a low angle, often associated with mountain building.