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Alicia strongly believes in reinforcement as a strategy for motivating people to do good work. She therefore presents desired consequences to employees when they exhibit behaviour she desires. She is using
Conflict Resolution
Conflict resolution involves strategies and processes aimed at resolving disputes and disagreements between parties.
Cooperativeness
The willingness to work together with others towards a common goal or interest.
Assertiveness
The trait of possessing confidence and self-assurance while avoiding aggressiveness.
Conflict Management
The practice of recognizing and dealing with disputes in a rational, balanced, and effective way.
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