A Manager in the Quality Control Division Makes the Following

question 304

Multiple Choice

A manager in the quality control division makes the following statement: "Our company's employee handbook makes it clear that the company's performance depends on effective leadership, and that all leaders at our company have managerial authority. Since my position as a manager in the quality control division clearly gives me managerial authority, I must be a leader in this company, and my leadership will guarantee the company's strong performance." The manager's argument assumes all of the following except which?

• A) The employee handbook is a reliable source of information.
• B) All managers are leaders.
• C) All leaders are effective leaders.
• D) Effective leadership is all the company needs for strong performance.
• E) The manager was chosen for his position because of his leadership skills.

Compare and contrast different leadership theories and models.

Recognize the role of employee participation on job satisfaction and organizational outcomes.

Understand the significance of decision-making styles in leadership effectiveness.

Identify the characteristics of transformational leaders.

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Definitions:

Representation Heuristic

A cognitive shortcut in which judgments are made based on how much one thing resembles another.

Elimination by Aspect

A decision-making process where options are eliminated based on the absence of desired characteristics.

Anchoring with Adjustment

A cognitive heuristic where an individual bases their initial estimate or decision on an initial value (anchor) and makes adjustments from that point to reach a conclusion.

Us vs. Them Heuristic

A cognitive bias that categorizes individuals or groups into an 'in-group' or an 'out-group,' influencing social behavior and decision making.