When You Have Your Hair Cut and Styled the Way

question 90

Multiple Choice

When you have your hair cut and styled the way you like it, it illustrates the unique service characteristic of

• A) unstorability.
• B) customization.
• C) past experience.
• D) intangibility.
• E) warranties.

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Definitions:

Psychopaths

Individuals diagnosed with a personality disorder characterized by persistent antisocial behavior, impaired empathy, and remorse.

Classically Conditioned Responses

Learned responses to previously neutral stimuli through association with stimuli that naturally evoke responses.

Anticipated Danger

The expectation or prediction of harm, threat, or risk, leading to caution or preventive actions.

Ruminating

The act of continuously thinking about the same thoughts, often negative, which can interfere with problem-solving and lead to emotional distress.