When Hewlett-Packard Simplified Its Contracts and Reduced Them from 20

question 181

Multiple Choice

When Hewlett-Packard simplified its contracts and reduced them from 20 pages to 2 pages, it was engaging in

• A) quality/cost studies.
• B) statistical process control.
• C) getting closer to the customer.
• D) value-added analysis.
• E) benchmarking.

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Definitions:

National Income

The total amount of money earned within a country from the production of goods and services over a specific period, typically one year.

Strike

A strike is a collective action undertaken by workers refusing to work, aiming to gain concessions from their employer regarding wages, conditions, or policies.

Union

An organized association of workers formed to protect and further their rights and interests; a labor union.

Management

The process of planning, organizing, leading, and controlling resources to achieve organizational goals effectively and efficiently.