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How Does a Business Firm Plan for Quality

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How does a business firm plan for quality?


Definitions:

Specific Goals

Refers to well-defined, precise, and measurable objectives that an organization or individual aims to achieve.

Critical Incident Method

A performance appraisal approach focusing on identifying and evaluating specific events (incidents) where the employee did something particularly well or poorly.

Management-by-objectives

A strategic management model that aims to improve the performance of an organization by clearly defining objectives that are agreed upon by both management and employees.

Uncertainty

The state of being unsure about the outcome of events, conditions, or the reliability of information.

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