When Comparing Manufacturing and Service Operations, It Is Correct to Say

question 163

Multiple Choice

When comparing manufacturing and service operations, it is correct to say that

• A) only manufacturing operations transform raw materials into finished products.
• B) most service operations are pure service.
• C) service operations are more complex than goods production.
• D) quality considerations are defined and managed in a similar way in both the service sector and in manufacturing operations.
• E) all of these statements are correct.

Identify various defense mechanisms and behavioral patterns.

Understand different ways to provide positive reinforcement.

Awareness of the role of perception in communication.

Understand the Standard Communication Model and its components.

---

Definitions:

Maslow

A psychologist best known for creating Maslow's hierarchy of needs, a theory of psychological health predicated on fulfilling innate human needs.

Oral Fixation

A concept in Freudian psychology that suggests an obsession with oral activities (e.g., eating, talking, smoking) resulting from fixation at the oral stage of psychosexual development.

Passive Personality

A personality trait characterized by a tendency to be inactive or to surrender to situations or to others, without taking active steps to initiate changes or express one's own intentions.

Jurors

Members of a jury, responsible for making a decision in a legal case based on evidence presented.