If an Air Canada Flight from Toronto to Calgary Has

question 33

Multiple Choice

If an Air Canada flight from Toronto to Calgary has 20 empty seats, this illustrates the unique service characteristic of

• A) intangibility.
• B) unstorability.
• C) demand.
• D) customization.
• E) oversupply.

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Definitions:

Conduct

The manner in which an individual behaves or performs in a professional or personal setting.

Ethical Reasoning

involves using moral principles and values to evaluate and make decisions about what is right or wrong in various situations.

Happiness

A state of well-being characterized by emotions ranging from contentment to intense joy.

Unhappiness

A state of mind or feeling characterized by dissatisfaction, sadness, or lack of joy.