The Three Characteristics of Services That Distinguish Them from Goods

question 293

True/False

The three characteristics of services that distinguish them from goods production are intangibility, customization, and unstorability.

Recognize the significance of competition and other external factors in enhancing customer service quality.

Employ strategies to make customers feel valued and important.

Understand the concept of internal and external customers.

Apply ethical considerations in customer service.

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Definitions:

Conversation

A form of interactive, spontaneous communication between two or more parties.

Nonverbal Communication

The process of conveying a message without the use of words, through body language, facial expressions, and gestures.

Personal Space

The physical area surrounding an individual that they consider their own, into which others cannot intrude without causing discomfort.

Eye Contact

The act of two people looking directly into each other's eyes, which can communicate various emotions and intentions.