ValueNet Corporation Sells Electronic Learning Devices, Consumer Electronics Products, and Collectibles

question 34

Multiple Choice

ValueNet Corporation sells electronic learning devices, consumer electronics products, and collectibles directly to consumers using a team of telemarketers. The aggressive cold calling tactics recently boomeranged when the company became the target of irritated consumers and consumer activist groups who flooded ValueNet's phone system with return calls and messages. Management is planning to reduce the reliance on outbound calling and use other approaches like direct-response television (infomercials) . Which of the following, if true, would strengthen the argument for shifting to direct-response television marketing?

• A) Many mainstream companies such as P&G, Dell, Disney, and Bose have begun using infomercials to sell their wares.
• B) ValueNet could slightly modify its telemarketing techniques and receive a much better customer response.
• C) TV media production costs are expected to increase substantially as the economy moves toward recovery.
• D) Many Canadians have registered their telephone numbers with the National Do Not Call Registry, and the number of registered numbers continues to grow.
• E) Despite objections and angry responses to cold calls, total sales from telephone marketing have been steady over the years.

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Definitions:

Maturational Crisis

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Recurring Crisis

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Self-Concept

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Skilled Care Facility

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