A Server at a Restaurant Accidentally Took the Incorrect Dish

question 55

Multiple Choice

A server at a restaurant accidentally took the incorrect dish to a customer. The customer loudly berated the server over the mistake. The server apologized profusely, forced a smile, and quickly corrected the order. After her shift, the server complained to a coworker about how rude the customer had been and how angry she had been as a result. What represents the worker's front-stage performance?

• A) the server smiling and apologizing
• B) the server complaining to the coworker
• C) the server serving the wrong dish
• D) the server correcting the order