Tim Is Angry with His Mother, but Instead of Directing

question 56

Multiple Choice

Tim is angry with his mother, but instead of directing his aggression toward her, he kicks his small dog Rocky. This is an example of ________.

• A) rationalization
• B) intellectualization
• C) reaction formation
• D) displacement

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Definitions:

TQM

Total Quality Management, a management approach focused on continuous quality improvement of products and services, involving all organization members.

Process Capability

A statistical measure of a process's ability to produce output within specified limits, reflecting the inherent variability and performance of the process.

Armand Feigenbaum

An American engineer and quality expert who developed the concept of Total Quality Control.

Joseph M. Juran

A key figure in the field of quality management, known for his work on quality control and planning, quality improvement, and the Juran Trilogy.