What Is the Best Response When Telephoning a Patient About

question 48

Multiple Choice

What is the best response when telephoning a patient about an insurance matter and the patient's voice mail is reached?

• A) Use care in the choice of words when leaving the message.
• B) Do not leave a message.
• C) Leave a complete message so that the patient will know why you called and be able to call you back and respond to anyone in the office.
• D) Leave your name, the practice's name, and the practice's telephone number, but do not leave any other information.

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Definitions:

Hourly Wages

Compensation paid based on the number of hours worked, typically calculated as a rate per hour.

Salaries

Regular payments made by employers to employees, typically on a monthly or biweekly basis, in exchange for the employees' work or services.

Compensation

Payment or reward given to someone in exchange for service or loss suffered, often related to employment or injury claims.

Bonuses

Additional compensation provided to employees as a reward for their performance, over and above their regular salary.