A Medical Practice Has a Policy of Billing Only for Charges

question 55

Multiple Choice

A medical practice has a policy of billing only for charges in excess of $50. When the medical assistant requests a $45 payment for the office visit, the patient states, "Just bill me." How should the medical assistant respond?

• A) Say "All right" and bill the patient.
• B) State the office policy and ask for the full fee.
• C) Indicate that because it is such a small sum, it can be paid later.
• D) Ask that the payment be mailed to the office.

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Definitions:

Constructive Direction

Guidance or leadership that positively influences individuals or teams towards achieving organizational goals.

Frame Bending

The process of altering or adapting the rules, structures, or belief systems within an organization to facilitate change or improvement.

Nadler and Tushman

Scholars known for their work on organizational dynamics, change management, and the congruence model for understanding organizations.

Frame Breaking

The act of radically changing established procedures or ways of thinking in an organization or field, often to spark innovation or adapt to new challenges.