When Writing a Collection Letter

question 52

Multiple Choice

When writing a collection letter

• A) do not try to be friendly; just get to the point.
• B) use a friendly tone and ask why payment has not been made.
• C) do not suggest that the patient has overlooked a previous statement.
• D) do not imply that the patient has good intentions to pay.

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Definitions:

Revenue Level

The total amount of income generated from the sale of goods or services before any costs or expenses are deducted.

GAAP

The Generally Accepted Accounting Principles represent the framework and specific rules for financial accounting and reporting in the United States, promoting consistency and clarity.

Endowment Fund

A fund established by a donation, where the principal is kept intact and only the investment income is used for the fund's purposes.

Volunteer Hours

The time contributed by individuals who perform tasks or provide services willingly and without financial compensation.