The Notion That Good Things Happen to Good People and Bad

question 76

Multiple Choice

The notion that good things happen to good people and bad things happen to bad people is known as:

• A) self-serving bias
• B) spontaneous trait inference
• C) need for cognition
• D) belief in a just world

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Definitions:

Internal Processes Perspective

An angle of the Balanced Scorecard that focuses on the processes that organizations must excel at to satisfy customer and shareholder needs.

Defective Units

Items produced that do not meet the quality standards required for sale or use.

Customer Perspective

An approach or strategy in business that focuses on understanding and meeting the current and future needs of customers.

Strategy Map

A visual tool that illustrates a company’s strategic goals and the means to achieve them, highlighting cause-and-effect relationships.