When Danny Is at Work He Interacts with Customers in a Friendly

question 73

Multiple Choice

When Danny is at work he interacts with customers in a friendly way and maintains a professional relationship with other staff members.This is likely because:

• A) this is Danny's social role at work.
• B) this is Danny's personality in general.
• C) this is Danny's work ethic in general.
• D) Danny is a very motivated individual.

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Definitions:

Representativeness Bias

Basing a decision on similarity to other situations.

Facilitator

An individual who makes an action or process easier or assists in the progress of discussions and processes within a group.

Supervisor

An individual who oversees and manages the work of others, typically in a professional or work setting.

Participant

An individual who takes part in an activity or event, often used in the context of research, workshops, or group processes.