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At Anoia Systems, Processes Remain the Same Year After Year

question 29

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At Anoia Systems, processes remain the same year after year, and there is little innovation in the products or types of clients. This situation is unlikely to change. Most employees have been with the company for more than five years, and are well-versed with their job requirements. Employees have the skills to accomplish their jobs, but they have become satisfied with just getting by and are not motivated to improve performance. Which of the following managerial skills will help motivate employees to perform better?


Definitions:

Metabolizes Alcohol

The process by which the body chemically breaks down alcohol, primarily in the liver, by enzymes such as alcohol dehydrogenase.

Personality Characteristics

Enduring traits or qualities in an individual's character that influence thoughts, emotions, and behavior in various situations.

Alcohol Expectancy Theory

A theory that proposes drinking behaviour is largely determined by the reinforcement that an individual expects to receive from it. Most of the subjective experiences actually felt are a function of expectation and attitude and not an effect of the alcohol.

Adolescents

Individuals in the transitional stage of human development that occurs between childhood and adulthood, typically ranging from ages 10 to 19.

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