When Staff Personnel Are Viewed as Suppliers and Line Personnel

question 71

Multiple Choice

When staff personnel are viewed as suppliers and line personnel as customers, staff personnel are performing the ________ role.

• A) service
• B) advisory
• C) counseling
• D) control
• E) administrative

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Definitions:

Competence

The ability to do something successfully or efficiently.

Incongruence

A discrepancy between a person’s self-image and actual experience, leading to psychological discomfort.

Individual Heterosexism

Discriminatory attitudes or beliefs held by individuals that favor heterosexual orientation over other sexual orientations.

Heteronormative Culture

refers to societal norms and practices that reinforce the belief that heterosexuality is the only normal and natural expression of sexuality.