When Staff Personnel Are Viewed as Suppliers and Line Personnel

question 71

Multiple Choice

When staff personnel are viewed as suppliers and line personnel as customers, staff personnel are performing the ________ role.

• A) service
• B) advisory
• C) counseling
• D) control
• E) administrative

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Definitions:

Customer Purchase History

A record of all transactions a customer has made with a company, used to analyze buying behavior patterns.

Customer Surveys

A method of collecting feedback from customers to understand their satisfaction levels, preferences, and expectations regarding products or services.

Customer Relationships

The interactions and engagements a business maintains with its customers, aiming to build loyalty and repeat business.

Personal Data

Information relating to an identified or identifiable person, including names, ages, addresses, and more.