An Effective Listener Should Go Easy on Arguments and Criticism

question 7

Multiple Choice

An effective listener should go easy on arguments and criticism because being critical ________.

• A) reduces the importance of the conversation
• B) is a symptom of unreceptive communication
• C) puts the talker on the defensive
• D) creates a permissive environment for the speaker
• E) is a sign of distraction

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Definitions:

Power Distance Cultures

Cultures where there is acceptance of unequal distribution of power in institutions and organizations.

Insubordination

The act of deliberately disobeying or refusing to follow the orders or directions of a superior authority within an organizational context.

Face-Saving

Actions or strategies aimed at preserving one's dignity or reputation in the face of potential embarrassment or shame.

In-Group

A social group to which an individual identifies as being a member, often characterized by a sense of belonging and identity.