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What Can Managers Do to Increase the Probability That Ethics

question 88

Essay

What can managers do to increase the probability that ethics training influences organization members to act ethically over time?


Definitions:

Client Satisfaction

A measure of how products and services supplied by a company meet or surpass customer expectation.

Compliance

Compliance involves following and adhering to laws, regulations, standards, and ethical practices in one's personal actions or in the operations of a business or institution.

Activity-Based Measure

A performance metric or accounting method that identifies activities in an organization and assigns the cost of each activity to all products and services according to the actual consumption by each.

5C Model

A marketing model encompassing five essential elements: Company, Customers, Competitors, Collaborators, and Context.

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