An Effective Listener Should Go Easy on Arguments and Criticism

question 25

Multiple Choice

An effective listener should go easy on arguments and criticism because being critical ________.

• A)reduces the importance of the conversation
• B)is a symptom of unreceptive communication
• C)puts the speaker on the defensive
• D)creates a permissive environment for the speaker
• E)is a sign of distraction

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Definitions:

Employee Assistance Programs

Workplace initiatives that provide confidential counseling and support services to employees dealing with personal or professional issues.

Pension Plans

Financial programs that provide income to individuals during their retirement, funded by previous employment contributions.

Family Conflicts

Disagreements and battles of interest within a family unit, which can affect the emotional and psychological well-being of members.

Legal Troubles

Difficulties or disputes that involve the law or legal system, including litigation, criminal charges, or regulatory investigations.