Before Taking a Corrective Action Managers Really Need to Make

question 19

Multiple Choice

Before taking a corrective action managers really need to make sure they have properly identified the correct ________.

• A) symptom
• B) problem
• C) standard
• D) threshold
• E) performance gap

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Definitions:

Cross-cultural Communication Barriers

Obstacles that hinder effective communication between people from different cultural backgrounds due to differences in language, norms, and expectations.

Native Languages

The first languages that people learn in childhood and identify as part of their cultural heritage.

Culturally Diverse Team

Culturally Diverse Team is a group of individuals from various cultural backgrounds, ethnicity, and nationalities working together towards a common goal.

Selective Listening

The process of hearing and interpreting only parts of a message that seem beneficial or affirm one’s own beliefs, while ignoring other parts.