In Reality, Who Is It That Determines the Ranking of Quality

question 29

Multiple Choice

In reality, who is it that determines the ranking of quality for a firm's products and services?

• A) Competitors
• B) Suppliers
• C) Customers
• D) Managers
• E) Employees

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Definitions:

Time

The indefinite continued progress of existence and events in the past, present, and future regarded as a whole.

Power

Vigor and strength; the force necessary to exert one’s will; a social motive for assuming leadership responsibility. A leader with power has the ability to dominate and control people and events. Sources of power used by leaders include rewards, coercion, legitimacy, and information; types of power include expertise, reference, rational, and charisma.

Interpersonal Relations

Mutual interactions and connections between individuals, often associated with personal or professional relationships.

Communication

The giving and receiving of information; the basis of constructive relationships; the essential requirement for both a humanistic and productive workplace. Types of communication ranked in order of importance to employees include immediate supervisor, small group meetings, information from top executives, policy handbooks, orientation programs, and member newsletters.