Wayne Thomas Has Recently Taken Over as Head of Quality

question 11

Multiple Choice

Wayne Thomas has recently taken over as head of quality assurance at Talladega Motors with the aim to overhaul the quality improvement procedures in place. After extensive studies conducted on the operations of the organization, Wayne decides that the company will have to proceed with a reengineering approach for quality improvement. Which of the following actions is Wayne most likely to initiate in keeping with the decision to reengineer the quality management system?

• A) reorganizing work around different tasks, such as procurement, assembly, and testing
• B) outsourcing the purchasing and accounting functions of the production department in order to streamline the production process
• C) providing each of the company's five manufacturing plants with an autonomous purchasing department to improve responsiveness to local manufacturing needs
• D) building control into the process by vesting greater decision-making authority with divisional supervisors at the manufacturing plants
• E) segregating the production processes for engines, chassis, and other spares, and assembling the final product only at the final stage

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Definitions:

Self-efficacy

A person's confidence in their ability to carry out actions required to achieve certain outcomes.

Social Cognitive View

Learning theory that includes cognitive processes such as anticipating, judging, memory, and imitation of models.

Psychoanalytic View

The psychoanalytic view is a theory of personality organization and the dynamics of personality development that guides psychoanalysis, a clinical method for treating psychopathology, which was developed by Sigmund Freud.

Unconscious Motivation

Drives and desires operating below the level of conscious awareness, influencing behavior in significant ways.