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Understanding the True Essence of the Total Quality Management Process

question 63

Multiple Choice

Understanding the true essence of the total quality management process is the realization TQM is a/an ________; not a/an ________.


Definitions:

Influence Tactic

Strategies or approaches used by individuals to sway or alter others' attitudes, beliefs, or actions toward a desired outcome.

Legitimating

The process of making something acceptable and justifiable by norms, standards, or laws.

Reward Power

Reward power is a form of influence based on the ability to offer rewards or positive incentives in order to motivate or control the behavior of others.

Manager's Control

The power or authority a manager has to direct and regulate the behavior of employees and the operations of an organization.

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