The Authors of Your Text Report What Happened When Researchers

question 76

Multiple Choice

The authors of your text report what happened when researchers provided workers in a unit of a Dutch factory with feedback on energy consumption.The results of the study were that workers who received weekly feedback on their own unit ________ reduced the energy they used, and workers who received comparative feedback on energy usage ________.

• A) greatly; also greatly reduced the energy they used
• B) greatly; slightly reduced the energy they used
• C) slightly; reduced the energy they used much more than the other unit
• D) slightly; also slightly reduced the energy they used

---

Definitions:

House of Quality

A comprehensive framework used in the quality function deployment process that translates customer requirements into appropriate company requirements at each stage, from product planning to production.

Value Analysis

A review of successful products that takes place during the production process.

Product Success

The achievement of specific goals set for a product, often measured through metrics such as sales, profitability, market share, and customer satisfaction.

Production Process

A production process is the sequence of operations or stages that convert raw materials or components into finished goods or services.