Consider Information from the Authors of Your Text About the Availability

question 51

Multiple Choice

Consider information from the authors of your text about the availability heuristic. If you wanted to improve customer satisfaction survey ratings for your company, which of the following would you ask customers in terms of their suggestions for improvement?

• A) Don't ask them for any criticisms or suggestions for improvement
• B) Ask them to list their biggest criticism/suggestion
• C) Ask them to list as many as they can
• D) Ask them to list ten criticisms/suggestions

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Definitions:

Promiscuous

Engaging in sexual activity with a number of partners on a casual basis.

Nature-Nurture Issue

The debate concerning the relative importance of an individual's innate qualities versus personal experiences in determining or causing differences in physical and behavioral traits.

Psychological Traits

Characteristics of personality that are stable over time and across situations, influencing behavior and experiences.

Physical Traits

Observable characteristics of the body, including genetic features such as hair color, height, and eye color.