All of the Following EXCEPT ________ Are Likely to Help

question 106

Multiple Choice

All of the following EXCEPT ________ are likely to help defuse angry feelings in a nonaggressive manner.

• A) taking a deep breath and counting to ten before responding
• B) expressing angry feelings to the person who caused them in a nonjudgmental manner
• C) taking the perspective of the person who angered you
• D) just grinning and bearing it

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Definitions:

Manufacturer

An entity or individual that makes goods through a process involving raw materials, machinery, and labor.

Shipment

The process of transporting goods from one location to another.

Counteroffer

A proposal made in response to an original offer, changing its terms in the hopes of reaching an agreement.

Settlement Amount

The sum of money agreed upon by parties to resolve a dispute or claim without continuing to trial.