When a Hotel Customer Decides to Fill Out a Customer

question 59

Multiple Choice

When a hotel customer decides to fill out a customer satisfaction survey to complain about having to wait an hour for room service to deliver his dinner,____ has occurred.

• A)random sampling error
• B)self-selection bias
• C)auspices bias
• D)social desirability bias

---

Definitions:

Nonverbal Learning

A learning style characterized by strength in verbal skills and weaknesses in visual-spatial skills, physical coordination, and social interaction.

Skill Memory

The component of long-term memory that is responsible for knowing how to do things, also known as procedural memory, involving the performance of different skills and actions.

Amygdala

A section of the brain's limbic system involved in processing emotions, emotional behavior, and motivation, notably fear and pleasure responses.

Cerebellum

A part of the brain located at the back of the skull that is responsible for coordinating and regulating voluntary movements.