In Which of the Following Situations Is There an Indirect

question 11

Multiple Choice

In which of the following situations is there an indirect contact between a firm and a customer?

• A) A consumer placing an order over the telephone
• B) A customer asking an attendant for directions at an amusement park
• C) A consumer replying to a request sent in an email by a company
• D) A consumer watching a television commercial
• E) A guest checking into a hotel

---

Definitions:

Sequential

Describes processes, events, or things that follow one after the other in a specific order or sequence.

Credible Threats

Declarations or signals that a party intends to inflict harm or loss on another in the event of non-compliance, which are believable and likely to be carried out.

Nash Equilibrium

A concept in game theory where no player can benefit by changing their strategy while the other players keep theirs unchanged.

Repeated Games

A scenario in game theory where the same game (with the same strategy set) is played by players multiple times.