Services and Experiences Are Usually Classified as Durable by Default

question 61

True/False

Services and experiences are usually classified as durable by default.

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Definitions:

Working Memory

A cognitive system responsible for temporarily holding and processing information needed for complex tasks such as learning, reasoning, and comprehension.

Short-term Memory

The part of the memory system where information is stored for a short duration, typically seconds to minutes, before it is either forgotten or transferred to long-term memory.

Flashbulb Memory

A highly detailed, exceptionally vivid 'snapshot' of the moment and circumstances in which a piece of surprising and consequential (or emotionally arousing) news was heard.

Emotional Event

An occurrence or situation that triggers a strong emotional response, such as joy, sadness, fear, or anger.