Expectations About What a Consumer Thinks Will Actually Occur During

question 35

True/False

Expectations about what a consumer thinks will actually occur during an experience are also known as normative expectations.

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Definitions:

Discrimination

Unjust or prejudicial treatment of different categories of people or things, especially on the grounds of race, age, or sex.

Federal Laws

Regulations established by the national government that apply throughout the country, superseding state and local laws where there is conflict.

Equal Rights

The principle that all individuals are entitled to the same rights and legal protections, without discrimination on any grounds.

Discrimination

Unjust or prejudicial treatment of different categories of people, especially based on race, age, sex, or disability.