Consumers Who Spread Negative WOM Without Complaining to the Company

question 21

True/False

Consumers who spread negative WOM without complaining to the company itself are particularly likely not to ever do business with that company again.

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Definitions:

Grave's Disease

An autoimmune disorder that results in the overproduction of thyroid hormones, leading to symptoms such as weight loss, rapid heartbeat, and nervousness.

Clozapine

An antipsychotic medication used to treat schizophrenia when other treatments have failed, known for its potential to cause agranulocytosis.