How Is a Complainer Different from a Noncomplainer

question 37

Multiple Choice

How is a complainer different from a noncomplainer?

• A) Compared to a complainer, A noncomplainer is more likely to become satisfied with company intervention.
• B) Compared to a noncomplainer, a complainer is more likely to return following the exchange.
• C) Compared to a noncomplainer, a complainer is less likely to tell others when a company performs poorly.
• D) A complainer is not as valuable as a noncomplainer to a firm.
• E) A complainer is more likely to be experiencing disgust than a noncomplainer.

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Definitions:

Memory Skills

The abilities associated with the encoding, storage, and retrieval of information from the brain.

Serotonin

A neurotransmitter, derived from tryptophan, that's involved in mood regulation, appetite, and sleep, among other bodily functions.

Mood Disturbances

Patterns of emotional response that are inconsistent with or not typical for a person, which can include conditions like depression or bipolar disorder.

Appetite Problems

Issues related to the desire for food intake, which can range from reduced appetite (anorexia) to increased appetite (polyphagia).