DISSATISFIED CUSTOMER SCENARIO Meg Went to a Local Nail Salon to Get a to Get

question 101

Multiple Choice

DISSATISFIED CUSTOMER SCENARIO
Meg went to a local nail salon to get a manicure and pedicure. Unfortunately, she got a nasty nail infection on her left foot a day after her manicure. She didn't go back to the salon to complain, but she told all her friends about it and warned them to never go there. One of her friends suggested she should go to the salon, complain, and demand a compensation for her medical expenses, or at least get her money back for the pedicure. Meg was so disgusted that she didn't even want to go back there to complain. If she ever decides to get another pedicure, she certainly won't go back to that salon.
-Refer to Dissatisfied Customer Scenario.Meg refused to go back to the salon and complain.However,if Meg were to go back,create a scene,and scream about what happened to her; Meg will be engaging in _____ revenge.

• A) procedural
• B) restorative
• C) distributive
• D) retaliatory
• E) rancorous

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Definitions:

Insomnia

A condition that causes trouble with either initiating or maintaining sleep.

Narcolepsy

A lasting sleep disturbance featuring intense sleepiness throughout the day and spontaneous sleep attacks.

REM Sleep

A phase of sleep characterized by rapid eye movement, increased brain activity, vivid dreams, and temporary paralysis of the major muscles, considered important for memory and learning.

Sleep Apnea

A sleeping disorder characterized by pauses in breathing or periods of shallow breathing during sleep.